Reviews

4.7
4.7 out of 5 stars (based on 26 reviews)
Excellent84%
Very good8%
Average0%
Poor8%
Terrible0%

Flawless

January 16, 2024

The crew did an amazing job on our roof and everyone was super nice and reliable. They took extra care of our property and even covered our plants to keep them safe. The price paid was the price quoted with no surprises.

Marika P
Verified

Sorry for wasting your time!!

January 4, 2024

I had to write this review even though we couldn’t go through with our roofing project, all thanks to some unexpected hiccups on our end. But I’ve got to say, the team at JAK Austin Roofing has been amazing throughout. From day one, they’ve been on the ball – super professional, always available to clear up any of my countless questions, and just all-around great people to deal with.

Honestly, I’m a bit gutted we couldn’t see the project through right now, but these guys are the first I’ll call when things get back on track. They’ve earned my trust and then some. If you’re looking for a roofing company that really cares and knows their stuff, Austin Roofing is your go-to. Can’t wait to work with them in the future!

Sarah Gonzales
Verified

Straight shooters

October 21, 2023

Let me tell y’all about ARC. These folks are the real deal – straight shooters, no beating around the bush. They gave me a fair dinkum price right out of the gate, no fancy footwork. And they stuck to it like bluebonnets in spring. The quality of their work? As solid as Texas oak. If you’re looking for someone to fix your roof without any bull, ARC’s your crew.

HANK
Verified

Insurance Claim Made Easy

September 15, 2023

I had some storm damage on my roof and was dreading the insurance process. ARC changed all that. Their team was not just skilled in roof repairs but also in navigating the complexities of insurance claims. They liaised with my insurer, ensuring a smooth and hassle-free experience. The final repair work was excellent, and the ease of the insurance process was the cherry on top. Thank you

Jessica Gonzales
Verified

TRANSPARENT PRICING EXCEPTIONAL SERVICE

August 4, 2023

When it comes to roof repairs, finding a company that sticks to its quote is a relief, and that’s exactly what I found with JAK TX Roofing. They provided a detailed, transparent quote and stuck to it. There were no last-minute additions or hidden fees. The transparency in pricing, coupled with their exceptional service, made my roofing experience stress-free.

BRANDON M
Verified

Quality Work, Slow Communication

July 15, 2023

The quality of work done by JAK TX Roofing on my metal roof was outstanding. The crew was hardworking and meticulous. However, I found the communication a bit slow, especially when trying to get updates on project progress. In the end, the job was well done, but improved communication would have made the process smoother.

Kevin Patel
Verified

Excellent Service by ARC

June 3, 2023

I was really impressed with the level of service provided by ARC. Their team was not only professional but also extremely courteous. They made sure to explain each step of the roof repair process and were very respectful of my property. The work was completed efficiently, and the area was left spotless. It’s refreshing to work with a company that values customer service as much as quality workmanship.

Hannah P
Verified

They transformed our home!!

May 7, 2023

Austin’s Roofing Pros are true masters of their craft. The work they did on our flat roof is nothing short of spectacular. The precision, care, and efficiency they brought to the project were remarkable. Plus, their customer service was top-tier – always available and willing to go the extra mile. If you’re looking for the best in roofing, these are your go-to pros.

Richard and Karen Walters
Verified

...fiver stars

April 26, 2023

On time and on budget. Hassle free experience

Brad59
Verified

many delays but overall happy

April 4, 2023

I recently had a bit of a rocky start with aTX Roofing due to some unexpected delays. However, I must commend them on the quality of the repair work on my roof. Once the project started, the crew worked diligently to make up for lost time. The final outcome was definitely worth the wait. While the initial delay was a bit frustrating, the end result and the craftsmanship of the team have convinced me to recommend their services.

Mariza C
Verified

Response from

Hey Mariza,

Thanks for letting us know about your experience with us at Austin Roofing. Really sorry for the slow start on your project. We were incredibly busy and, honestly, a bit short-handed with some of our key team members out sick. It wasn’t our best moment, and we’re not proud of dropping the ball on our usual service standards.

It’s great to hear that you were happy with the repair work, though! Our crew really puts in the effort to deliver top-notch quality, and it’s awesome to know they did a solid job on your roof.

In response to what happened, we’ve stepped up our game. We’ve brought in some extra hands to make sure we don’t find ourselves in that kind of pickle again. It’s important to us that we keep delivering the quality service our customers expect, without any hiccups.

If there’s anything else you need, or if you’ve got more roofing projects in mind, just holler. We’re here and more ready than ever to help out.

assisted us with insurance

March 29, 2023

Very polite and professional team. They helped us get the best out of our insurance

Carla
Verified

Reasonabl,e pricing

March 12, 2023

Requested a call back on Monday and got called back the same day, the project was completed and everything was cleaned up by next Wednesday. They made a great first impression and I have already recommended them to family and neighbors.

Shiva Hiren
Verified

Happy customer

March 5, 2023

I chose JAK TX Roofing for their reputation, much like I choose my favorite live music spots on Sixth Street. They didn’t disappoint. The quality of their metal roofing is super solid and everyone from the team was extremely professional.

Jennings S.
Verified

Recommended

February 28, 2023

I chose ARC after hearing good things from my neighbors in Travis Heights, and I wasn’t disappointed. The team’s attention to detail was impressive, and they treated my property with care. They finished the roof just in time for the spring rains, and it’s been holding up perfectly. It’s nice to find a service that lives up to Austin’s high standards.

John J.J
Verified

Smooth insurance process

January 27, 2023

Navigating through roof repair insurance claims can be daunting, but ATX Roofing made it a breeze for me. Their expertise in handling the insurance process was a lifesaver. From the initial inspection to filing the claim, they guided me through each step with patience and clarity. The team’s professionalism reassured me during the entire process. I’m grateful for their support and the excellent repair work on my roof. It’s rare to find a company that handles both the paperwork and the physical work with such competence. Highly recommend ATX Roofing for anyone facing roof repairs with insurance claims in Austin.

Saviljovic Zelimir
Verified

5⭐️ Exceeded our Expectations

January 9, 2023

If I could describe my experience with JAK TX Roofing in one word, it would be ‘phenomenal.’ From the ease of scheduling to the final walkthrough, every step was smooth and exceeded my expectations. The team’s expertise, especially with shingle roofs, was apparent. Kudos to Joe for making this experience so positive. Highly recommend!

Emma and Jared Kowalski
Verified

No show

November 20, 2022

Smooth and friendly over the phone but never showed to do the estimate as promised otherwise would have given more stars

radek w

no show

November 20, 2022

Friendly over the phone but never showed to do the estimate, otherwise would have given more stars

Radek W
Verified

Response from

Hi Radek,

I just wanted to reach out and say how sorry we are that you had a less than stellar experience with us at Austin Roofing. It’s never our intention to leave anyone hanging.

I did a bit of digging into our records and found that we tried to get in touch with you on November 18th – once at around 10 AM and again at 2 PM. When we didn’t hear back, we sent you an email by the end of the day explaining that we wouldn’t be able to assist. We had only one slot open the next day, and after that, our schedule was jam-packed for the week. We knew we couldn’t meet the deadline you needed based on that.

I totally get how this could have been frustrating for you, and I want to assure you that it’s not the norm for us. We really hope you’ll consider giving us another shot in the future. We’re here and ready to make sure your experience with us is nothing but top-notch next time around.

Thanks for your understanding, and again, our apologies for the inconvenience.

5/5 Communication and attention to detail

September 10, 2022

Choosing JAK TX Roofing for our roof replacement was a great decision. Their attention to detail was evident in every aspect of their work. Joe was amazing in communicating with us throughout the process, keeping us updated on progress and any changes. The quality of their work speaks for itself, and their commitment to customer satisfaction is commendable. We’re so pleased with our new roof and the entire experience.”

Carlos R
Verified

Top notch service!

August 5, 2022

Moving to a new area and dealing with roof issues was daunting, but Austin’s Roofing Pros made it a seamless experience. They were incredibly knowledgeable about flat roofs and handled our insurance claim with such expertise that we were put at ease immediately. The crew was friendly, and we were particularly impressed with how clean they left our yard after the job was done. A big thank you to the whole team for their exceptional service!

David Sarah Kim
Verified

Exceptional Service and Professionalism

June 9, 2022

I was thoroughly impressed with the service provided by ATX Roofing. From the initial consultation to the final inspection, their team displayed utmost professionalism. Joseph was particularly helpful, explaining the various metal roofing options in a way that was easy to understand. The team was respectful of my property, ensuring everything was clean and tidy after the work was completed. I couldn’t be happier with my new roof and the overall experience

Dr. Neil P

Metal Roofing Masters

May 29, 2022

Timeline: ★★★★★

Communication: ★★★★★

Quality of Work: ★★★★★

Overall Satisfaction: ★★★★★

Austin’s Roofing Pros are truly masters of metal roofing. The precision and care they took with our project were outstanding. Every stage, from planning to execution, was handled with professionalism. Special thanks to Joe for his excellent communication skills and making us feel like valued customers!

Dr. Cindy RW

Honest folks

March 11, 2022

If you’re looking for a roofing company that’s efficient, honest, and reliable, you can’t go wrong with JAK TX Roofing. They completed our metal roof installation ahead of schedule and with impeccable attention to detail. Their honesty about pricing and timeframes was refreshing. A big thank you to Joe and the entire team for their hard work and dedication.

Nathan - Sarah

❤️

February 3, 2022

had the pleasure of hiring ATX Roofing for our recent roof replacement. From the get-go, their professionalism stood out. They provided a comprehensive assessment, a clear quote, and a timeline that they stuck to. The quality of their work is evident in every aspect of our new roof. They’ve set a high standard for what I expect from home service professionals

Zhang family

Friendly service

November 1, 2021

I must commend ARC for their exceptional blend of professionalism and heart. Their team not only fixed our roof leak but also took the time to explain future maintenance tips. The work was done swiftly and without any inconvenience. It’s rare to find a company that cares as much about customer service as the quality of their work. ARC has earned my trust and recommendation

Sophia Clarke

Exemplary Service, Unmatched Quality

August 14, 2021

Choosing ATX Roofing for our roof repairs was one of the best decisions we’ve made. Their service was exemplary – they were not just on time but also incredibly thorough. The crew’s professionalism and attention to detail ensured a high-quality finish. They even followed up a week later to ensure everything was to our satisfaction. This level of customer care is rare and much appreciated.

Grace and William T.

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